YVR has a Serious Responsibility

"I think it's clear that our systems that we had in place did not serve Robert Dziekanski that evening," This is Larry Berg, YVR CEO speaking of the Taser Murder.

You think?

Now, in fairness, Berg and his people have initiated some significant changes at the airport and we hope that these will help avert this kind of sickening tragedy.

But all the technology and re-design in the world will achieve nothing unless the employees carry within them the sincere desire to serve and help people.

It is difficult, I am sure, in the face of hundreds of thousands of human beings moving past your field of vision every day, to maintain your humanity and remember that each person is important.

Nevertheless, that is their job. Let's hope they do it better from this point on.